Gabe Hollombe || Email: gabe at avantbard.com

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 Work Experience	
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TUTOR.COM
Director of Technical Support (May 2003 - Present)
*	Providing exceptional technical support to over 600 client libraries and
	academic institutions worldwide.
*	Managing a corps of after-hours support technicians to provide immediate
	resolutions for clients with technical problems.
*	Creating and maintaining comprehensive technical support documentation for
	Tutor.com clients.
*	Playing a leading role in managing product rollouts.

USC SCHOOL OF CINEMA ÐTELEVISION
Lead Computer Support Technician (September 1999 - May 2003)
*	Directed and supervised a technical support staff of five.
*	Administered all servers, including Exchange, Netware, Filemaker Pro /
	MySQL, Retrospect, and DHCP.
*	Supported all computer systems for the Cinema School faculty and staff Ð a
	heterogeneous PC/Mac environment with over 200 workstations.  
*	Developed a customized web application to track help desk calls and
	organize the workflow of the technical support division.
*	Designed and implemented several database solutions for staff members.
*	Provided dependable and friendly computer support to faculty and staff in
	person and over the phone.

D.A.R.E. AMERICA
Computer Technician / Office Assistant (May 1999 - September 1999)
*	Assisted in coordinating the Kmart Kids Race Against Drugs by communicating
	with Police and Sheriff departments nationwide.
*	Maintained a productive and stress-free computing environment.

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 Education
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UNIVERSITY OF SOUTHERN CALIFORNIA - College of Letters, Arts, and Sciences
Bachelor of Arts in English, Cum Laude, May 2003.

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 Skills
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TECHNICAL
Platforms: 	Windows 9x/NT/2000(Pro/Server)/XP, Mac OS 9/X, Mac OS X Server,
			Linux, BSD, Netware.

Languages:	Mastery of PHP, HTML, CSS, JavaScript. 
			Strong in Python, Perl, SQL.  
			Working knowledge of C++, Cold Fusion, ASP.

Network & Security Administration: 
	Intranet, Print Server, Firewall, FTP, and File server administration.  
	TCP/IP, DNS, Appletalk, NetBIOS, SMTP, POP, IMAP, VPNÕs. SSH, SCP, NFS.
	
Selected Applications: 
	Microsoft Office (Word, Excel, Access, Powerpoint), Filemaker Pro, MySQL, 
	Macromedia Dreamweaver/Fireworks, BBEdit, Adobe Photoshop/Illustrator, 
	Apache Web Server, Microsoft Outlook & Exchange Server, Timbuktu Pro, VNC.

PERSONAL
*	Articulate communicator and skillful problem solver.
*	Graceful under pressure.
*	Self-motivated, quick learner.
*	Comfortable in group and solo work environments.
*	Voraciously thirsty for knowledge.

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 Miscellany
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HONORS & AWARDS
*	DeanÕs List, USC, 2000-2003
*	Bank of America Outstanding Achievement Award in Computer Science, 1999
*	National Merit Commended Scholar, 1997
*	California Scholarship Federation, Lifetime Member
*	Panelist, Academy of Television Arts & Sciences 
	Second ChildrenÕs Interactive Media Festival, 1995	

INTERESTS
*	Rich Web Application Development, Programming Languages, Cryptography,
	Computer Security, Artificial Intelligence, Robotics.
*	User Interface Design, Creative Writing, Virtual Worlds & Online
	Communities.